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Home > Delivery Information

Delivery Information

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For any delivery queries please contact us on 01200 421010. Please make sure that you are fully aware of the delivery process prior to placing your order.

 
Large Furniture Set Deliveries

For delivery of the majority of large garden furniture sets, you will contacted prior to delivery to arrange a convenient day for delivery (excluding Saturday, Sunday and Bank Holidays).

 
PRODUCT DELIVERY COST DELIVERY ESTIMATE DELIVERY METHOD
Garden Furniture Sets
Orders under £100 £4.95 Approx 5 - 10 Working Days 1-Man Courier
Orders of £100 & Above FREE Approx 5 - 10 Working Days 1-Man Courier Pallet Delivery
Individual Furniture Items
Orders under £100 £4.95 Approx 5 - 10 Working Days 1-Man Courier
Orders of £100 & Above FREE Approx 5 - 10 Working Days 1-Man Courier
Pallet Deliveries - 1 Man Delivery Service

Most furniture set deliveries will be made on wooden pallets (minimum size approx 1.2m square), this is to ensure that your order arrives in perfect condition.

The delivery driver will not be able to carry the furniture up or down steps, carry the furniture through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside.

On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle, please contact us if there are weight, height or parking restrictions or difficult access points before your order is despatched so that we can make alternative arrangements, failure to do so may result in a failed delivery and re-delivery charge.

Pallet deliveries cannot be made :

  • On to soft ground such as grass, gravel, or soil.
  • To a premises where it is illegal for a lorry to park or offload.
  • Where the surface of the access road is very unstable, soft or muddy.
  • Where the access road is on a steep incline.
  • Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance.

For further details contact us on 01200 421010


A pallet delivery being made
 
Premium Two Man Delivery
2 man delivery

Some furniture orders will be despatched using a 2 man delivery service. Included in the delivery service is the advantage of having the furniture taken to the desired location in or around your property.

We use a specialist 2 man delivery company of our choice. They will contact you to arrange a suitable delivery date and on the delivery day they will provide a 2 hour delivery slot so you can plan the rest of your day. Please contact us on 01200 421010 for more information or to request this service.

Please Note An additional 2 - 5 working days will need to be added onto our current delivery estimates when using this service.

 
Installation and Packaging Removal Service

The installation and packaging removal service is only available on selected garden furniture sets listed below. Please call us on 01200 421010 within 24 hours of placing your order to request this service and to obtain your installation reference number.

No additional items purchased are eligible for the installation and packaging removal service.

Qualifying sets listed below.

  • Kettler Palma Casual Dining Corner Set
  • Kettler Palma Casual Dining Sofa Set
  • Kettler Madrid Corner Set
  • Kettler Madrid Complete Corner Set

No other items are eligible for the installation and packaging removal service.

 
Additional Information

We currently only deliver items to the UK Mainland - all other destinations are excluded.

We are able to make furniture sets available for collection please contact us 01200 421010 for details.

 
 
 
 
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Phone: 01200 421010
E-mail: support@dawsonsdepartmentstore.co.uk
 
Head Office Address: Dawsons Department Store, 54-56 King Street, Clitheroe, Lancashire, BB7 2EU