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Home > Delivery Information

Delivery Information

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DELIVERY UPDATE
Delivery Update : Current delivery estimates for in stock items is approximately 10 - 21 working days.

Due to the high volume of orders we have received over the past few days we are experiencing some delays in shipping orders. We are currently working 7 days a week trying to despatch all orders within the stated timeframe unfortunately some delays may occur. Once your order is shipped you will receive an email, further emails will be sent with tracking information. Please check the tracking information for delivery updates. We apologise for any inconvenience caused by delays in shipping.

Thank you for your support and patience at this time.
 
DELIVERY EXCLUSIONS
We DO NOT make any deliveries outside of the UK Mainland. This includes the Isle of Man, Isle of Wight, Northern Ireland and Scottish Islands. Any orders placed with an undeliverable shipping address will be cancelled.
 
PRODUCT DELIVERY COST DELIVERY ESTIMATE DELIVERY METHOD
Garden Furniture Sets
Orders under £100 £4.95 Approx 10 - 21 Working Days 1-Man Courier
Orders of £100 & Above FREE Approx 10 - 21 Working Days 1-Man Courier Pallet Delivery
Individual Furniture Items
Orders under £100 £4.95 Approx 10 - 21 Working Days 1-Man Courier
Orders of £100 & Above FREE Approx 10 - 21 Working Days 1-Man Courier
All deliveries made within the hours of 8am to 8pm Monday to Friday excluding Bank Holidays.
Pallet Deliveries - 1 Man Delivery Service
Most furniture set deliveries will be made on wooden pallets (minimum size approx 1.2m square), this is to ensure that your order arrives in perfect condition. Assistance may be required upon delivery.

The delivery driver will not be able to carry the furniture up or down steps, carry the furniture through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside. You may need to assist the driver whilst the delivery is being made.

On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle, please contact us if there are weight, height or parking restrictions or difficult access points before your order is despatched so that we can make alternative arrangements, failure to do so may result in a failed delivery and re-delivery charge.

Pallet deliveries cannot be made :

  • On to soft ground such as grass, gravel, or soil.

  • To a premises where it is illegal for a lorry to park or offload.

  • Where the surface of the access road is very unstable, soft or muddy.

  • Where the access road is on a steep incline.

  • Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance.



For further details contact us on 01200 421010

A pallet delivery being made
 
Premium Two Man Delivery

Some furniture orders will be despatched using a 2 man delivery service. Included in the delivery service is the advantage of having the furniture taken to the desired location in or around your property.

We use a specialist 2 man delivery company of our choice. They will contact you to arrange a suitable delivery date and on the delivery day they will provide a 2 hour delivery slot so you can plan the rest of your day. Please contact us on 01200 421010 for more information or to request this service.

Please Note An additional 2 - 5 working days will need to be added onto our current delivery estimates when using this service.

If you don't require the two man delivery service and would like your furniture delivered as quickly as possible please call us and we will try to accomodate.

two man delivery
 
Additional Information

We currently only deliver items to the UK Mainland - all other destinations are excluded. Any orders made for delivery outside of the UK Mainland will be cancelled automatically.

Deliveries are made between the hours of 8am - 8pm Monday to Friday excluding Bank Holidays.

 
 
 
 
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Phone: 01200 421010
E-mail: [email protected]
 
Head Office Address: Dawsons Department Store, 54-56 King Street, Clitheroe, Lancashire, BB7 2EU