| Important Message Regarding COVID-19 |
Delivery Update : Due to the high volume of orders we have received over the past few days we are experiencing some delays in shipping orders.
We are currently working 7 days a week trying to despatch all orders within the stated timeframe unfortunately some delays may occur.
Once your order is shipped you will receive an email, further emails will be sent with tracking information.
Please check the tracking information for delivery updates. We apologise for any inconvenience caused by delays in shipping.
Getting In Touch : We are currently receiving an unprecedented number volume of emails and calls. If you have sent us an email we will respond as quickly as possible but please allow up to 4 working days for a response.
We are working 7 days a week to respond to all enquiries.
Thank you for your support and patience at this time.
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| Large Furniture Set Deliveries |
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For delivery of the majority of large garden furniture sets, you will contacted prior to delivery to arrange a convenient day for delivery (excluding Saturday, Sunday and Bank Holidays).
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| Garden Furniture Sets |
| Orders under £100 |
£4.95 |
Approx 10 - 15 Working Days |
1-Man Courier |
| Orders of £100 & Above |
FREE |
Approx 10 - 15 Working Days |
1-Man Courier Pallet Delivery |
| Individual Furniture Items |
| Orders under £100 |
£4.95 |
Approx 10 - 15 Working Days |
1-Man Courier |
| Orders of £100 & Above |
FREE |
Approx 10 - 15 Working Days |
1-Man Courier |
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| Pallet Deliveries - 1 Man Delivery Service |
Most furniture set deliveries will be made on wooden pallets (minimum size approx 1.2m square), this is to ensure that your order arrives in perfect condition.
The delivery driver will not be able to carry the furniture up or down steps, carry the furniture through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them.
The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside.
On pallet deliveries please assume the delivery will be made on a long heavy goods vehicle, please contact us if there are weight, height or parking restrictions or difficult access points before your order is despatched so that we can make alternative arrangements, failure to do so may result in a failed delivery and re-delivery charge.
Pallet deliveries cannot be made :
On to soft ground such as grass, gravel, or soil. To a premises where it is illegal for a lorry to park or offload. Where the surface of the access road is very unstable, soft or muddy. Where the access road is on a steep incline. Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance.
For further details contact us on 01200 421010
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A pallet delivery being made
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| Premium Two Man Delivery |
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Some furniture orders will be despatched using a 2 man delivery service. Included in the delivery service is the advantage of having the furniture taken to the desired location in or around your property.
We use a specialist 2 man delivery company of our choice. They will contact you to arrange a suitable delivery date and on the delivery day they will provide a 2 hour delivery slot so you can plan the rest of your day. Please contact us on 01200 421010 for more information or to request this service.
Please Note An additional 2 - 5 working days will need to be added onto our current delivery estimates when using this service.
If you don't require the two man delivery service and would like your furniture delivered as quickly as possible please call us and we will try to accomodate.
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| Installation and Packaging Removal Service |
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The installation and packaging removal service is only available on selected garden furniture sets listed below.
Please call us on 01200 421010 within 24 hours of placing your order to request this service and to obtain your UNIQUE installation reference number.
If you do not call us to request this service immediately after ordering then we will not be able to provide the installation and package removal service.
No additional items purchased are eligible for the installation and packaging removal service.
Only the items below qualify for installation and package removal
Kettler Palma Casual Dining Corner Set Kettler Palma Casual Dining Sofa Set Kettler Madrid Corner Set Kettler Madrid Complete Corner Set
No other items are eligible for the installation and packaging removal service.
PLEASE NOTE: Parasols, cushion boxes, covers, gazebo's and firepit will not be assembled.
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| Additional Information |
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We currently only deliver items to the UK Mainland - all other destinations are excluded.
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