Last updated: 25 May 2018
Your privacy and data security are important to us. We want to provide a safe and secure shopping experience and explain clearly how information is used.
What information do we collect?
Information that does not identify you directly
Like most websites, we receive technical information such as browser, operating system, device type, referring page, pages visited and IP address. Where you consent, analytics services help us evaluate how visitors use the site.
Information you provide
When you order or contact us, you may provide your name, email address, postal address, telephone number and order information. We do not offer a customer account service and do not store payment-card details in our own systems.
How do we use personal information?
We use the information you provide to process and confirm orders, take payment through payment providers, arrange delivery, communicate about an order, provide customer service and improve the shopping experience.
Where you have opted in, we may also use your contact details to send information about products, offers and promotions.
Who do we share information with?
We share only the information needed with service providers acting on our behalf, including payment and finance providers, fraud-prevention services, website technology providers and delivery companies.
Payment or finance providers may include Barclaycard, PayPal and V12 Retail Finance. Delivery companies receive the name, delivery address and contact details needed to complete delivery. A courier may take a delivery photograph to verify location or completion; it is not intended for public circulation.
We may use third parties to send marketing emails where you have consented, or to ask for a product review after an order. We do not sell your personal information.
How is information protected?
We use technical, administrative and physical security measures intended to protect personal information. Data is encrypted in transit using modern TLS, access is limited to authorised staff for business purposes, and our systems use controls such as firewalls.
Updating or deleting your information
Because we do not provide customer accounts, most information we retain is connected to an order or enquiry. To request access, correction or deletion, email [email protected]. Some records must be retained for legal, accounting, fraud-prevention or warranty purposes.
International transfers
Some service providers may process information outside the UK or European Economic Area. Where this happens, we take steps intended to ensure an appropriate level of protection and use the transfer safeguards required by applicable data-protection law.
Product content supplied by third parties
Services such as Flixmedia may process an IP address to deliver official manufacturer video, image or text content. They state that the IP address is used to provide that content and is not retained as part of the service. Questions about Flixmedia can be sent to [email protected].
Children’s privacy
We do not knowingly ask anyone under 18 to provide personal information. If we learn that such information has been submitted, we will not use it and will delete it as soon as reasonably possible.
Marketing choices
Every promotional email includes an unsubscribe link. If that does not work, contact [email protected]. We do not use telephone, SMS or direct-mail marketing as part of our normal marketing programme.
Advertising and cookies
Where you consent, advertising providers including Google may use cookies to measure advertising and tailor ads based on visits to this and other websites. You can change your choice through our cookie settings and provider controls.
How long do we keep information?
Order and personal information may be retained for up to ten years because some products carry long manufacturer warranties and records may be needed for legal, tax or customer-support purposes. We aim not to retain identifiable information for longer than necessary.
Links to other websites
Our site may link to independent third-party websites for convenience. We do not control those websites; their own terms and privacy policies apply.
Questions about this policy
Email [email protected] or write to R.E. Dawson Ltd, 54–56 King Street, Clitheroe, Lancashire, BB7 2EU.